Attached is the News Release announcing the new Access to Care (ATC) website. This new and improved sit is a resource of valuable, care access information for our Veterans and their caregivers. Frequently Asked Questions are available on the ATC website.
As Secretary McDonough shared previously, we have been listening to and learning from Veterans, caregivers, Veteran service organizations, oversight authorities, and Congress about their experiences with AccesstoCare.VA.gov.
While there is no perfect way to measure wait times in aggregate, we are making changes that represent a meaningful improvement in how this information is presented to Veterans on this website. In addition to updating the wait time calculations, website updates will also provide Veterans more relevant information, including:
Veteran experience data
Increased granularity within certain subspecialties
Ability to more easily view relevant medical center information
Please reach out with any questions. There will be a discussion of ATC during the upcoming ‘Open Forum’ meeting on July 27th 2022 2:00 – 3:00 PM EST.