Subject: How are we doing?
VA is committed to improving customer experiences for our Veterans, their families, caregivers, and survivors… but also our partners and colleagues across the Veteran ecosystem (you!).
Could you please take one minute to fill out this anonymous survey? While we’ve collected more than 6M surveys from Veterans in the past few years, this is the first time we’ve asked our partners for their feedback. Your customer experience interacting with the Veterans Experience Office and VA as a whole is very important to us.
If you are a Veteran or family member who has a specific question or concern about care, benefits or services please do not take this survey. Instead call 1-800-MyVA411 (800-698-2411) so we can assist you immediately.
Andi Martinez, MHA
Veterans Experience Office (VACO)
Partnerships and Agreements
Department of Veterans Affairs
VA Trust Publication Veteran Trust in VA | Veterans Affairs
VA COVID-19 Response: https://www.publichealth.va.gov/n-coronavirus/
VA WELCOME KIT! https://www.va.gov/welcome-kit/
CX Accomplishment Report: https://www.blogs.va.gov/VAntage/wp-content/uploads/2020/11/VA-Customer-Experience-Accomplishments.pdf
CX Cookbook: https://www.va.gov/ve/docs/cx/customer-experience-cookbook.pdf
White House VA Hotline 1-855-948-2311
Veterans Crisis Line 1-800-273-8255 (Press 1) or send text to 838255
Community Engagement Website and CVEB Contacts
The new, customer-focused VA.gov makes it easy for Veterans to schedule an appointment, update contact info, file a claim, apply for healthcare and much more!
Disclaimer: The sharing of any non-VA information does not constitute an endorsement of products or services on behalf of VA